Customer Support Is a Bottom-Line Item for Wholesalers and Retailers
When it’s down to the bottom line, wholesalers, manufacturers and chain retailers, as well as auction power sellers and small e-commerce storefronts, focus on hard numbers by default. They’re more comfortable with ROI metrics: price points, margins, inventory costs, returned merchandise offsets, return on ad spend, operating overhead, etc. Softer and less quantifiable areas like Customer Relationship Management don’t get … read more »
