by Claudia Bruemmer

Glow Industries wants to make it easy for wholesale buyers by providing all the products they need in one location. This is where buyers can order merchandise that range from incense and candles to clothing and electronic cigarettes.

Glow Industries sells only at the wholesale level and is not open to the general public. Wholesale buyers know they can get rock bottom prices on specialty merchandise. Another reason to shop at Glow is their focus on customer service and 1-3 day shipping policy. The staff has years of experience and handle every situation with professionalism.

We asked Brian Nupp, vice president sales & purchasing, about the company’s major strength. “Our staff is trained to provide quality customer service, and that’s one of the reasons we get so many repeat orders,” said Nupp. “We have over 15 people on our sales staff, and are growing. We offer an up-to-date website listing all our products, and also offer a free 350+ page catalog,” he added. The company offers thousands of different products with 1-3 day shipping anywhere in the USA.

Glow Industries has a new Riverside, CA location with a 50,000 square-foot warehouse, along with its Perrysburg, OH location, which totals over 115,000 square feet of merchandise inventory. The company attends a minimum of 12 different trade shows a year.

“Our company is known for professionalism and attention to detail when it comes to quality product design and construction, customer service, and delivery,” Glow Industries President Jason Glowacki said. “This is the perfect time to expand our reach to the West Coast and broaden our brand recognition within the adult retail and smoke shop markets. Besides, we’ve always wanted to learn to surf!”

When it comes to product line, Glow offers everything their customers might need. For instance, it offers over 29 different brands of adult and herbal smoking accessories and all the new and latest products in the market, including the products listed below.

• Incense
• Candles
• Jewelry
• Beaded Curtains
• Tapestries
• Clothing
• Posters
• Detox
• Aroma-Therapy
• Adult and Herbal Smoking Accessories
• Drinking Accessories
• Electronic Cigarettes

Glow Industries wants to be their customers’ one stop shop. In addition to the in-house sales staff, it also has three traveling sales people who visit their current and potential customers’ stores. The traveling sales group gives out free product samples, explains product use, provides marketing, material and signage advice, and answers any questions customers might have. Glow claims to be the only wholesale company doing this. In addition, Glow’s marketing department helps customers by promoting all their products through advertisements, websites, eblasts, social media, signage and product videos.

When asked about policies regarding purchase/return/shipping/location, etc., Nupp said, “Most orders are shipped within 24 hours. We have two locations in Ohio and California with 1-3 day shipping anywhere in the USA. We have always maintained a 95% or better fill rate. Returns, only manufactured defects or items with concealed damages as a shipping result.”

Glow Industries
http://www.glowindustries.com
sales@glowindustries.com
Phone: 1-800-626-5395