TopTenWholesale.com For Buyers For Suppliers Community My TopTen

Asked December 12, 2014

I saw that you have VIA Trading Company as one of your featured suppliers

I saw that you have VIA Trading Company as one of your featured suppliers. I did some research on them as saw a lot of very negative feedback. Merchandise damaged for beyond what is shown in photos or descriptions. Not able to resell merchandise. Basically, that they are selling junk. Anyone here have experience with them?


Answers

Hi Karen,

Since no one has piped yet, I hope you will allow us to address your concern.

First off let me start by commending you on doing your research, as many people do not. It's important to make sure you're working with a reputable company.

Yes there are some bad reviews out there, but it's important to take into consideration that we service more than 30,000 customers, and you will find less than 20 negative reviews which is a very small percentage considering the number of people we have worked with over the last decade.

We also pride ourselves on the fact 90% of our sales are generated from repeat business.We strive to educate our customers on the risks and rewards of working with liquidation merchandise and we always try to make sure to get the best merchandise into our customers' hands.

That being said, there are certainly cases where people are unhappy with the products they receive. We ARE a liquidation company and we DO sell customer returns (among other product conditions) and goods that are sometimes damaged, expired or otherwise imperfect. We always strive to make sure customers know the condition of the products ahead of time, and we write a lot of content on our website to help educate people know what to expect when working with these types of products.

Unfortunately, many people do not read the information we provide, or in some cases believe that they were purposefully sold "junk" even though the product description stated that products would be in unknown condition or potentially damaged. The liquidation industry is definitely not clear-cut, and all buyers must understand that if they are purchasing returns or stock that is otherwise imperfect, they WILL receive imperfect items.

That said, anytime a customer has a concern, we always address it personally and try to understand what happened. When we make a legitimate mistake (such as mis-describing a product), we strive to make it right. We're not interested in one-shot deals and are looking to build trust and long-term relationships with our customers.

We have been in business for over 12 years and have an A+ rating with the Better Business Bureau.We have also been recognized for 7 years running by the Los Angeles Business Journal and the Inc. 5000 as one of the Fastest Growing Private Companies in Los Angeles and the USA.

We could not have achieved that without the loyalty and support of our customer base.

We are a family owned business and our priority is making sure we provide the highest level of service to everyone we work with.We are open to the public and if you are ever in the Los Angeles area, we invite you to visit our warehouse so you can meet us in person, see the merchandise first-hand and get a better understanding of who you're working with.

If you are not comfortable with purchasing potentially damaged merchandise, we will only offer you new overstock or master case items which are in new condition and damage-free. When you work with us, you'll be assigned a dedicated Account Manager who will get an understanding of your business and only recommend products that are appropriate for you and your resale channel.

Please feel free to reach out to us anytime and we will be happy to discuss further - no obligation to work with us at all.

Thank you and we look forward to the opportunity to serve you,

Nathania Stambouli

Via Trading Corp.
877-202-3616

Answered 1859 days ago

DNC Wholesale is a company that specializes in the sale of wholesale liquidation merchandise, serving thousands of customers in the U.S. and worldwide. Our main goal is to offer quality wholesale merchandise at low prices so our customers can resell these items, and do well in their business.

We have an extensive list of products on sale, providing individuals and cor
porations the opportunity to purchase multiple products for a fraction of their original value. 
We work with clothing and personal accessories lots, obtained in large quantities from existing major department stores in the United States. 

For more information, feel free to visit us at: DNCWholesale.com.

Source: http://DNCWholesale.com

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